A module has no results#
- Check it is on and included in your plan.
- Complete any access request.
- Allow starting scans to finish.
- For history, check the edit happened after activation.
- Review filters, tracked categories and setup notices.
A module needs access#
Open the module and review its request. An authorized person must approve the permissions. If access is declined or removed later, the tool may be unable to operate.
A checkout rule does not apply#
- Test the exact cart, customer and address conditions.
- Check target names, rule order and other matching rules.
- Review payment-plan and country restrictions.
- For fulfillment, confirm an eligible location can stock and fulfill the matched items.
Staff cannot see Tools#
Check that Tools is pinned on the correct page type and the staff member has a role with Toolbench access. Pinning the block and granting app access are separate steps.
Contact support#
Email hello@yktechsolutions.com with the module, your steps, the expected result, what happened and the approximate time. A relevant screenshot can help. Leave out passwords, access tokens and unrelated customer information.
For cart issues, mention whether express checkout was used. For rule issues, describe the conditions and test cart.