Toolbench FAQ
Answers about Toolbench's 13 Shopify admin tools for change history, checkout rules and store health, grouped by topic below.
Toolbench is a Shopify app with 13 admin tools for change history, checkout rules and store health, and you turn on only the tools you need. It records what changed on products, orders, customers, collections and discounts with the before and after values. It also controls which shipping and payment methods appear at checkout, and flags low stock, catalog gaps and broken links.
Toolbench includes 13 tools. Eleven are available on the Free plan (any 3 at a time), and two need Premium.
| Tool | What it does | Plan |
|---|---|---|
| Product Change History | Logs price, cost, SEO, image and variant edits with before and after values | Free |
| Collection Change History | Logs rule edits, products added or removed, and SEO changes | Free |
| Discount Change History | Logs edits to discount values, codes, dates and limits | Free |
| Shipping Rules | Hides, renames or reorders shipping options at checkout | Free |
| Payment Rules | Hides, renames or reorders payment methods at checkout | Free |
| Fulfillment Rules | Chooses which locations ship which items, or keeps items together | Free |
| Low Stock Alerts | Lists products at or below a stock threshold you set | Free |
| Catalog Health | Finds missing images, alt text, SEO fields, categories, costs and duplicate SKUs | Free |
| Broken Link Redirects | Catches 404s from deleted or renamed products and redirects them in one click | Free |
| Internal Notes | Adds staff-only notes to orders, products and customers | Free |
| View History | Shows which staff had an order, product or customer open | Free |
| Order Change History | Logs order edits, including addresses, line items and totals | Premium |
| Customer Change History | Logs customer edits, including email, phone, addresses and consent | Premium |
Toolbench is for Shopify stores where more than one person edits products, orders and checkout settings. Small stores can run any 3 tools free. Growing teams use Premium to run all 13 at once.
Yes. Toolbench combines change history, shipping and payment rules, low stock alerts, catalog checks, broken link redirects and internal notes in one app. Each tool turns on and off on its own, so you only run what you use.
No. Toolbench adds no code to your theme or storefront. Checkout rules run as Shopify Functions inside Shopify's own checkout, and every other tool works inside the Shopify admin.
Yes, Toolbench works on every Shopify plan, from Basic to Shopify Plus. One limit comes from Shopify itself: outside Shopify Plus, rules that hide, rename or move credit card payment methods don't apply in some countries, including the US and Canada. Rules for cash on delivery, bank transfer and other payment methods work on every plan.
Toolbench's Product Change History logs every edit to a product with the value before and after the change. It covers title, description, price, compare-at price, cost, SKU, barcode, tags, vendor, type, status, SEO title and description, category, images and variant options. The history shows in the app and on the product page in the Tools block.
Toolbench shows which staff members had the product open when the price changed, which usually answers who made the edit. Shopify doesn't include the staff member's name in the product updates it sends to apps. Toolbench's View History fills that gap for pages where the Tools block is added.
Toolbench's Order Change History records the old and new shipping address every time an order is edited. It also logs changes to line items and quantities, totals, discounts, shipping lines, tags, notes, and the customer's email and phone. Order Change History is part of Premium.
Yes. Order Change History keeps a dated record of every address and order edit, with the values before and after. History is kept 90 days by default. Card disputes can arrive months after an order, so you can raise it to as much as 365 days.
Toolbench's Customer Change History logs edits to a customer's name, email, phone, addresses, marketing consent, tags, notes and tax exemptions, with the values before and after. The history shows on the customer page in the Tools block. Customer Change History is part of Premium.
Toolbench's Collection Change History shows when a collection's conditions changed and what they were before, which is a common reason an automated collection empties. It also logs products added to or removed from manual collections, and edits to the title, URL, SEO and sort order.
Toolbench's Discount Change History logs every edit to a discount: its value, codes, start and end dates, usage limits and what it applies to. A 10% code changed to 100%, for example, shows up with both values and the time of the change.
No. Toolbench records changes from the moment a tool is turned on. When you turn one on, it first saves the current state of your products, collections, discounts, recent orders or recent customers, so the very first edit afterwards already shows its before value.
Product, collection and discount history is kept for as long as Toolbench is installed. Order history is kept 90 days by default and up to 365 days. Customer history is kept 365 days by default and up to 730 days. You set both in each tool's settings.
Shopify's order timeline lists events, while Toolbench shows each changed field with its old and new value side by side. The Shopify admin also keeps no earlier values for products, collections or discounts, which Toolbench does.
Not automatically. Toolbench shows the exact earlier value, so you can copy it back into the product, order or discount in the Shopify admin.
Toolbench's Payment Rules hides, renames or reorders payment methods at checkout based on rules you set. A common rule hides cash on delivery when the cart subtotal is over a set amount. Rules can check the cart's subtotal, item count and weight, the products' tags, collections, vendor, type and SKU, the customer's tags, order count, total spent and B2B status, and the shipping address.
Toolbench's Shipping Rules hides, renames or reorders shipping options at checkout based on the cart, the customer and the delivery address. For example, it can hide express shipping when a product tagged "oversize" is in the cart, or rename a rate so customers understand it.
Yes. Toolbench's Fulfillment Rules chooses which locations can ship which items, or keeps items together in one shipment. A store can, for example, send frozen products only from its cold-storage location.
No. Toolbench's shipping, payment and fulfillment rules work on every Shopify plan, because they run on Shopify Functions. The one exception is set by Shopify: outside Plus, rules that hide, rename or move credit card methods don't apply in some countries, including the US and Canada.
No. Toolbench's rules run as Shopify Functions inside Shopify's own checkout, under Shopify's speed limits, and add no scripts to your store.
Each rule tool holds up to 50 rules, with up to 20 conditions per rule. Rules that check many different product tags or collections at once can reach Shopify's processing limit for a checkout, and the rule builder shows a message when a rule is too large.
Toolbench's Low Stock Alerts keeps a live list of every product variant at or below its stock threshold, for each location. The store-wide threshold starts at 5 units, and a variant drops off the list as soon as it's restocked. Alerts appear inside Toolbench; email alerts aren't available yet.
Yes. Low Stock Alerts lets you write rules that give products their own threshold based on tag, collection, vendor, product type, SKU, status or location. The first rule that matches a product sets its threshold, and everything else uses the store-wide default.
Toolbench's Catalog Health scans your whole catalog and lists products missing images, image alt text, an SEO title or description, a product category or a cost. The list updates as products are edited, so fixed products drop off.
Toolbench's Catalog Health lists every SKU that's used on more than one variant, with the products that share it.
Toolbench's Broken Link Redirects catches product and collection URLs that stop working because the item was deleted or its URL handle changed. Each broken link shows up in a list with a one-click redirect to a page you choose, before customers or Google hit the 404.
No. Toolbench lists each broken link and you choose where it redirects with one click, or dismiss it. Nothing is redirected without your approval.
Toolbench's Internal Notes adds staff-only notes to orders, products and customers, beyond Shopify's single note field. Each note has a category, and staff add them from the order page under More actions > Tools. Customers never see these notes.
Yes. Toolbench's View History records which staff members had an order, product or customer page open, and when. It also shows who had a page open at the moment a change was made, which helps explain who edited what. View History works on pages where the Tools block is added.
The Tools block is a panel on Shopify's order, product and customer pages that shows that record's notes, recent changes and recent viewers in one place. Add it once from the page's app blocks and it appears on every page of that type.
No. View History asks for no store permissions at all. It only records staff page visits inside the Shopify admin.
Toolbench has a free plan that runs any 3 tools at a time, with no time limit. Premium is $9.99 a month and runs all 13 tools at once. Premium adds a small usage charge only when Order Change History tracks more than 1,000 orders in a billing cycle, and it starts with a 14-day free trial.
The free plan includes any 3 of Toolbench's 11 basic tools at once, free forever, with no credit card. You can switch which 3 are on at any time. Order and Customer Change History need Premium.
Premium turns on all 13 tools at once, including Order Change History and Customer Change History. It costs $9.99 a month and includes the first 1,000 orders tracked each billing cycle.
After the first 1,000 orders tracked in a billing cycle, each extra order costs a fraction of a cent, and the rate drops as volume grows. Each rate applies only to the orders inside its tier. That makes the full monthly Premium bill, including the $9.99, scale with order volume as shown below.
| Orders tracked in a billing cycle | Price per order |
|---|---|
| 1 to 1,000 | Included |
| 1,001 to 3,000 | $0.005 |
| 3,001 to 10,000 | $0.003 |
| 10,001 to 25,000 | $0.002 |
| 25,001 and up | $0.001 |
Full monthly Premium bill, including the $9.99
| Orders tracked in a month | Monthly bill |
|---|---|
| Up to 1,000 | $9.99 |
| 3,000 | $19.99 |
| 10,000 | $40.99 |
| 25,000 | $70.99 |
| 50,000 | $95.99 |
An order counts once per billing cycle when Order Change History records it, whether it was placed or changed. An order edited 15 times, by your staff or by other apps, still counts once. Orders aren't counted during the free trial.
Yes. Premium starts with a 14-day free trial, and no orders are counted during it.
Toolbench bills through Shopify, so charges appear on your regular Shopify invoice. You approve a plan on Shopify's own plan page, and you can change or cancel it at any time from the Plan page in Toolbench.
Your store moves to the free plan and nothing is deleted. The 3 tools you turned on first stay on, and the rest pause with their history kept. Restart Premium and every paused tool turns back on.
Yes. Premium is free to use on Shopify development stores, so partners and developers can test every tool.
Toolbench asks for no store permissions at install. Each tool asks only for the access it needs, and only when you turn it on, so a store that never uses order tools never grants order access.
| Tool | Access it asks for |
|---|---|
| View History | None |
| Product Change History | Read products and inventory |
| Collection Change History | Read products |
| Discount Change History | Read discounts and products |
| Catalog Health | Read products and inventory |
| Low Stock Alerts | Read products, inventory and locations |
| Internal Notes | Read orders, customers and products |
| Broken Link Redirects | Read products, create URL redirects |
| Shipping Rules | Read products, manage the shipping rules it creates |
| Payment Rules | Read products, manage the payment rules it creates |
| Fulfillment Rules | Read products and locations, manage the fulfillment rules it creates |
| Order Change History | Read orders and customers |
| Customer Change History | Read customers |
No. Toolbench only reads your products, orders and customers; it never edits them. The only things it creates are the URL redirects you approve in Broken Link Redirects and its own checkout rules.
Order and Customer Change History store the customer details that changed, such as an email, phone number or address, so they can show the before and after values. That data is kept only as long as your retention settings allow, and Toolbench deletes a customer's records when Shopify sends a customer data deletion request.
Uninstalling cancels any Toolbench plan through Shopify. Shopify then sends a store data deletion request 48 hours later, and Toolbench deletes that store's data when it arrives.
Toolbench's app and database run on servers in the United States.
Install Toolbench from the Shopify App Store, pick the Free or Premium plan, then open any tool and click Turn on. Each tool asks for its own permissions the first time you turn it on.
No. Toolbench needs no theme edits or code. Everything is set up inside the Shopify admin, and checkout rules apply to Shopify's checkout automatically.
Most tools start working the moment they're turned on. Tools that need a starting point, like Catalog Health and Product Change History, first scan your current catalog, which can take a few minutes on a large store.
Yes. Install Toolbench on each store separately, and each store chooses its own plan.
Email hello@yktechsolutions.com or use the support link on Toolbench's App Store listing.
Email hello@yktechsolutions.com or use the support link on Toolbench's App Store listing.