Shopify app comparison
Shopify order and customer edit history apps compared
Facts checked
Toolbench combines order and customer change history with checkout rules and store health tools. Premium includes all 16 modules for $9.99/month, with the first 1,000 tracked orders included and additional tracking usage billed separately.
When an order's address, items or total is edited, or a customer's email, consent or tags change, Shopify doesn't keep the earlier value where you can compare it. Two kinds of app fill the gap.
Change-log apps record each edit as it happens, with the old and new value. Backup apps save a copy of each order and customer every day, so you can open an earlier version. Both are compared here.
THE TOOLBENCH ADVANTAGE
One job solved. More tools ready when you need them.
You need a field-by-field record of order and customer edits, such as an old address, removed items, a changed total, consent or tags, shown on the order and customer page itself and kept up to a year for orders. It's part of Premium.
How Toolbench compares
| Feature | Toolbench YK Tech (publisher of this page) | Rewind Backups Rewind | BackupMaster Backups BackupMaster | Logify: Activity & Staff Logs Tabgraf.com | Whodunit: Audit Log & Activity Digital Lofts | Logbook ‑ Staff Activity Logs Mean3 |
|---|---|---|---|---|---|---|
| Pricing | Premium, $9.99/month with a 14-day trial. Includes 1,000 orders tracked a month, then a fraction of a cent per order. Premium runs all 16 tools. | From $19/month for up to 300 orders a month; Protection Suite $99/month. 7-day trial.[1] | $19, $39 or $79/month, by orders a month (300 to 1,500). Free only for development stores. 7-day trial.[2] | $19 to $99/month, by logs per month. 7-day trial.[3] | $29, $49 or $129/month. 7-day trial (14 days on Plus).[4] | $14.99, $29.99 or $59.99/month, by how many days of logs are kept. No trial shown.[5] |
| Order changes recorded | ||||||
| Shipping and billing address | Yes | Not stated[6] Address isn't among its listed order fields. | Not stated[7] Order fields aren't listed. | Not stated Order fields aren't listed. | Not stated Order fields aren't listed. | Partly[5] Shipping address. Billing not stated. |
| Items added, removed and quantities | Yes | Partly[6] Items are saved in each backed-up version. | Not stated | Not stated | Not stated | Yes[5] |
| Prices, discounts and totals | Yes | Partly[6] Totals. | Not stated | Not stated | Not stated | Partly[5] Discounts. Prices and totals not stated. |
| Shipping method and charges | Yes | Not stated | Not stated | Not stated | Not stated | Yes[5] |
| Payment, fulfillment and cancellation | Yes Also refunds, returns and archiving. | Partly[6] Payment and fulfillment status. | Not stated | Not stated | Not stated | Partly[5] Payment status, fulfillments and refunds. Cancellation not stated. |
| Tags and notes | Yes | Partly[6] Tags. | Not stated | Not stated | Not stated | Partly[5] Tags. Staff timeline notes per its privacy policy. |
| Customer changes recorded | ||||||
| Email, phone and addresses | Paid plans Customer Change History, on Premium. | Partly[6] Email and addresses. Phone not stated. | Not stated[2] Customers are backed up; fields aren't listed. | Not stated[8] Customers are logged; fields aren't listed. | Not stated[4] Customer changes are logged; fields aren't listed. | No[5] Orders only. |
| Marketing consent, tags and tax exemption | Paid plans Customer Change History, on Premium. | Partly[6] Tags. Consent and tax exemption not stated. | Not stated | Not stated | Not stated | No[5] Orders only. |
| How it works | ||||||
| Records each edit as it happens | Yes | No[9] Daily backups, with a new version when a change is detected. | No[10] Daily backups, with a new version only if the item changed. | Yes[3] | Yes[4] | Yes[5] |
| Old and new value side by side | Yes | Partly[9] Compare a saved version with the current one. | Yes[10] Live data next to a backed-up version. | Not stated[11] Its docs only give a product example. | Yes[4] A before and after diff. | Yes[5] For supported updates. |
| Shown on Shopify's order and customer pages | Yes In the Tools block. | Not stated | Not stated | Not stated | Not stated | Not stated |
| Which staff member made a change | Partly Shows who had the order or customer open at the time (View History). | Not stated | Not stated | Partly[8] Needs every staff member to install its Chrome extension. | Yes[4] How it's worked out isn't stated. | Yes[5] Staff, app or process. Time-matched results are labelled inferred. |
| How long it's kept | Orders 90 days, up to 365. Customers 365 days, up to 730. | 365 days.[6] | 1 year.[10] | 60 days.[3] | 30, 90 or 365 days, by plan.[4] | 7, 15 or 30 days, by plan.[5] |
| Extras | ||||||
| Restore an earlier version | No Shows the earlier value to copy back. | Partly[12] Customers. Its help page contradicts itself on orders. | Partly[7] Customers. Orders can't be restored. | Not stated | Not stated | No[5] Read-only. |
| CSV export | No | Not stated | Yes[7] Orders can be exported. | Yes[3] | Not stated | Yes[5] |
| Alerts | No | No[1] Its alerts cover bulk product changes only. | Not stated | Yes[3] Slack, email or webhook. | Not stated[4] Flags unusual activity in the app. | Not stated |
"Paid plans" means the feature is only on a paid plan. "Not stated" means the app's listing and documentation don't say either way.
Check the fit for your store
- Order and Customer Change History are part of Premium, not the free plan.
- It doesn't restore or undo an edit. It shows the earlier value so you can copy it back.
- It doesn't send alerts or export history to CSV.
- It can't name the staff member behind most edits, because Shopify doesn't send that to apps. View History shows who had the page open.
- It records from the moment it's turned on. It saves your recent orders and customers first, so the first edit already shows its before value.
Questions
Can I see an order's old shipping address in Shopify?
Shopify's order timeline lists edits but isn't laid out to compare old and new values. Toolbench's Order Change History and Logbook both say they record shipping address changes. Backup apps such as Rewind and BackupMaster keep dated copies of orders, but neither lists the address among the order fields it saves.
Do backup apps show what changed on an order?
They show earlier versions. Rewind and BackupMaster back up daily and save a new version when something changed, so you can compare a saved version with the current order.
Is there a free app for Shopify order edit history?
None of the six has a free plan for live stores. Toolbench's Order Change History comes with Premium's 14-day trial, and the others offer 7 to 14-day trials, except Logbook, which shows none.
Sources and comparison notes
Published by YK Tech Solutions, the maker of Toolbench. Competitor details are based on the linked sources, dated October 28, 2026; pricing and features may change. “Not stated” is not evidence that a feature is unavailable.
Toolbench's facts come from the app itself and its documentation.
- [1]https://apps.shopify.com/backup
- [2]https://apps.shopify.com/backup-master
- [3]https://apps.shopify.com/activity-logs
- [4]https://apps.shopify.com/whodunit
- [5]https://apps.shopify.com/logbook
- [6]https://rewind.com/shopify
- [7]https://docs.backupmaster.io/shopify/coverage/what-backupmaster-backs-up-restores-and-clones
- [8]https://tabgraf.com/products/logify
- [9]https://help.rewind.com/hc/en-us/articles/47467814155035
- [10]https://docs.backupmaster.io/shopify/backups/how-backups-work
- [11]https://tabgraf.com/docs/logify
- [12]https://help.rewind.com/hc/en-us/articles/27722238895003